1. Information We Collect

We may collect the following types of personal information:

• Personal Identification Information: Name, date of birth, gender, address, phone number, and email. 
• Health and Prescription Information: Medication history, prescription details, health conditions, and allergies. 
• Payment Information: Credit/debit card details, billing information, and insurance information. 
• Online Information: IP address, device information, and browsing activity on our website. 

2. How We Use Your Information

Your information is used solely to provide safe and efficient pharmacy services, including:

• Filling prescriptions and managing your medication needs. 
• Communicating important information about prescriptions, services, or health programs. 
• Processing payments and insurance claims. 
• Improving our services, website functionality, and customer experience. 
• Complying with legal, regulatory, or professional obligations. 

3. Sharing Your Information

We respect your privacy and will never sell your personal information. Your information may be shared only in limited circumstances, such as:

• With healthcare providers for the purpose of coordinating care. 
• With insurance companies to process claims. 
• As required by law or regulatory authorities. 
• With our trusted service providers who support our operations, under strict confidentiality agreements. 

4. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined above or as required by law. When no longer needed, your information will be securely destroyed.

5. Data Security

We employ industry-standard security measures, including encryption, secure servers, and restricted access, to protect your personal information from unauthorized access, disclosure, or alteration.

6. Your Rights

You have the right to:

• Access your personal information held by us. 
• Request correction of inaccurate or incomplete information. 
• Withdraw consent for certain uses of your information, where applicable. 
• File a complaint with us or the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated. 

7. Cookies and Online Tracking

Our website may use cookies and similar technologies to enhance your experience, improve website functionality, and analyze usage patterns. You may choose to disable cookies through your browser settings; however, some features of the site may not function properly.

8. Changes to This Privacy Policy

Shayona Pharmacy reserves the right to update this Privacy Policy at any time. Updates will be posted on our website with the effective date revised. We encourage you to review this policy periodically for any changes.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our practices, please contact us: